We were headed to Dallas yesterday to the Friend's of the Dallas Farmer's Market Hoedown. This is its annual fund raiser supporting the market. Since we are a farm producer, giving this year blackberries to an innovative chef who prepared a delicious cobbler, we had a presentation table to share the story of our farm and try to interest folks in visiting. We wanted to take the laptop and have a nice slide show to make it more interesting. Being technically challenged, I had a terrible time using our new cd/dvd burner to get the photo files copied. Then I discovered my cd drive did not work. It was getting too much for me.

I called Apple and told the nice young lady 28,000 miles away my problem. She said it was not a big deal. Since we were going to be in Dallas the next day she set up an appointment at the Apple store in North Park at 1:00 PM. I was to go to the Genius Bar. I arrived a bit early and one of the 25 or so young Apple employees really reaching out to every person that entered the store quickly sent me to one special person in the middle other store. He had a lap top in his arms and said, welcome Sid. I was amazed, he knew my name.

Long story short, at the appointed time, to the minute, a technician appeared, took my computer, and reappeared a few minutes later and it worked. No hassle,no leaving it behind, just plain old good service with a smile. I was impressed.

Apple has a reputation of having leading edge technology. They also have leading edge customer service. Now I can say I have seen a genius.